Privacy Policy
Last updated: July 2026
At Shine Brothers Exterior Cleaning (“we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business, website, and services.
1. Information we collect
We may collect personal information when you contact us, request a quote, book a service, or communicate with us. This may include:
- Name
- Phone number
- Email address
- Property address
- Business details (if applicable)
- Service requirements and booking details
- Payment information where required
We may also collect information automatically when you visit our website, such as website usage data, device information, and analytics data.
2. How we use your information
We collect and use your information to:
- Provide window cleaning and exterior cleaning services
- Respond to enquiries and quote requests
- Schedule and manage bookings
- Communicate with customers regarding services
- Process payments and invoices
- Improve our website and customer experience
- Send updates or marketing communications where you have provided consent
We only collect information that is reasonably necessary for operating our business and providing our services.
3. Sharing your information
We do not sell, rent, or trade your personal information.
Your information may only be shared with trusted third parties where necessary to operate our business, such as:
- Payment processors
- Website hosting providers
- Business software providers
- Service partners or contractors where required to complete a job
We take reasonable steps to ensure your information is handled securely.
4. Data security
We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.
5. Cookies and website analytics
Our website may use cookies and analytics tools to understand visitor behaviour, improve website performance, and enhance user experience. Cookies may collect information such as pages visited, browsing behaviour, and general website activity. You can choose to disable cookies through your browser settings.
6. Accessing and updating your information
You may request access to the personal information we hold about you or ask us to update or correct your details. To make a request, please contact us using the details below.
7. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.
8. Contact us
If you have any questions regarding this Privacy Policy or how we handle your information, please contact Shine Brothers Exterior Cleaning:
Email: hello@shinebrothersau.com
Phone: (08) 7562 7629