Terms & Conditions
Last updated: July 2026
These Terms and Conditions outline the terms under which Shine Brothers Exterior Cleaning provides professional window cleaning and exterior cleaning services. By requesting a quote, booking a service, or using our services, you agree to these Terms and Conditions.
1. Services provided
Shine Brothers Exterior Cleaning provides professional exterior cleaning services, including:
- Residential window cleaning
- Commercial window cleaning
- Gutter cleaning
- Solar panel cleaning
- Screen cleaning
- Other exterior cleaning services as agreed
The exact services provided will be confirmed during the quoting or booking process.
2. Quotes and pricing
All quotes provided by Shine Brothers Exterior Cleaning are based on the information available at the time of assessment. Quotes may change if:
- The condition of the property differs from the original information provided
- Additional work is requested
- Access conditions are different from what was described
- Additional cleaning requirements are identified
Any changes to pricing will be communicated before additional work is completed.
3. Booking and access requirements
Customers are responsible for ensuring reasonable access to the property at the scheduled service time. This includes:
- Providing access to required cleaning areas
- Removing obstacles where possible
- Ensuring gates, doors, or required areas can be accessed
If access is unavailable or significantly delayed, additional charges or rescheduling may apply.
4. Weather conditions
Window cleaning and exterior cleaning services may be affected by unsafe weather conditions, including:
- Heavy rain
- Strong winds
- Storms
- Unsafe working conditions
If weather prevents safe completion of a service, we may reschedule the booking at a suitable time.
5. Customer responsibilities
Customers must inform Shine Brothers Exterior Cleaning of any known issues that may affect the service, including:
- Damaged windows
- Fragile surfaces
- Existing property damage
- Difficult access areas
- Safety concerns
We are not responsible for damage caused by pre-existing faults, defects, or unsafe conditions that were not disclosed before service.
6. Payments
Payment terms will be communicated during the booking or quoting process. Payment methods may include:
- Bank transfer
- Card payment
- Other approved payment methods
Invoices must be paid within the agreed payment timeframe. For commercial clients, payment terms may differ depending on the agreement.
7. Satisfaction guarantee
We aim to provide high-quality cleaning services and customer satisfaction. If you believe a service has not been completed to a reasonable standard, please contact us within a reasonable timeframe so we can review the concern and determine an appropriate solution.
8. Liability
Shine Brothers Exterior Cleaning takes reasonable care when providing cleaning services. We are not responsible for:
- Defective windows, frames, seals, or structures
- Damage caused by incorrect information provided by the customer
- Circumstances outside our reasonable control
9. Cancellation policy
Customers are encouraged to provide reasonable notice if they need to cancel or reschedule a booking. Repeated cancellations, late cancellations, or failure to provide access may result in additional fees.
10. Changes to these terms
Shine Brothers Exterior Cleaning reserves the right to update these Terms and Conditions when necessary. The latest version will always be available on our website.
11. Contact information
Shine Brothers Exterior Cleaning
Email: hello@shinebrothersau.com
Phone: (08) 7562 7629